Store Policy

Lee's Emporium

Store Policy

❤ BY PURCHASING FROM THIS STORE YOU ARE AGREEING TO ALL STORE POLICIES

DAMAGES

If any products received are damaged, incomplete, or incorrect, please email an attached photo of damaged products and order form within TWO DAYS after delivery date. If not brought to our attention within the said amount of time claim will NOT be accepted. We are not responsible for lost or stolen packages. All sales are final, due to sanitary reasons products cannot be exchanged or returned.

SHIPPING INFORMATION

Since we are small company that hand crafts and hand packages all of our products, processing can take anywhere from 1-2 weeks, we ship in order received so depending on where you would be at on our order list would determine when your order will go out. We do offer a $6.00 rush it fee that will bring your order to the front of the line allowing it to go out the following business day! Once product is shipped you will receive an email conformation from USPS that will include your tracking number. We ship USPS priority mail so once product is shipped it will take 2-3 business days to receive (US ORDERS ONLY)

We ship to the address on your order form so if you need to amend the address please email us in a timely manner and we’d be more than happy to correct the address for you, if the address is incorrect on your order form and package has already been shipped, we are not responsible for replacing products shipped. Once package states it has been delivered we are not responsible for stolen or lost packages.
If you need Expressed Overnight shipping please contact us at [email protected]

INTERNATIONAL ORDERS

PLEASE NOTE DUE TO COVID USPS IS EXPERIENCING MAJOR INTERNATIONAL SHIPMENT DELAYS! Some countries are experiencing 2-3 MONTH delays. This delay is completely out of our hands and we apologize that we cannot offer international shipping at this time.

ORDER CANCELLATIONS

Order cancellations can be made within 24 hours of purchasing, if not made within said amount of time ALL SALES ARE FINAL, and you will no longer be able to cancel the order. If you need to amend your order in anyway, please email us at [email protected].

RIGHT TO REFUSE SALE

Lee’s Emporium has the right to refuse orders at our sole discretion for any reason we see fit. If we see a reason fit enough to refuse an order, we will be refunding the entire purchase immediately and will refuse all future purchases.

For questions email our Lee’s shipping team (may take up to 24-48 hrs to respond): [email protected]

Hours of Operation: Mon-Fri 9am-5pm